Where engineering becomes conversation
Omnichannel conversational agents with native integration into business processes
Why our voice AI is different
- Traditional Bots: Rigid workflows, artificial responses, and failures in the face of interruptions.
- Bekodo Voice Bot: Natural conversation with low latency , validated knowledge (RAG) and flexible integration (CRM/ERP/On-premise).
REAL MARKET PROBLEM
Unlike isolated SaaS solutions, our technology integrates directly into your business logic (ERP/CRM), eliminating friction and ensuring total control of your data.
OUR APPROACH
A native solution integrated into your architecture with on-premise or hybrid deployment, designed to fully adapt to your own in-house developments.
REAL IMPLICATIONS
It guarantees a native connection with your CRM/ERP systems for total data control, integrating seamlessly into your daily operations.
Bekodo Voice Bot
AI agents with voice and text capabilities that understand, optimize, and improve your customer experience and internal operations. An omnichannel architecture that enables personalized and efficient service.
NATURALNESS AND FLUENCY IN THE RESPONSE
We guarantee a natural rhythm with minimal latency (less than 500ms) and dynamic processing, allowing interruptions for a smooth and completely free conversation.
OUR ORCHESTRATOR
Optimize your operations with MCP integration into your ERP/CRM systems, RAG knowledge based on your protocols, and omnichannel to centralize calls and WhatsApp with automatic transcription.
DASHBOARD INSIGHTS & CONTROL
Monitor in real time with the Control Dashboard, evaluate the tone with Operational Analysis and guarantee Advanced Privacy under GDPR and ENS standards.
BEKODO VOICE BOT IN ACTION
Features
ADVANCED AND NATURAL INTERACTION
SMART RESOLUTION
ROBUSTNESS AND SERVICE GUARANTEE
Automated call handling in natural language, allowing interruptions
LLM model trained and connected to internal documentation via RAG
Referral to a human operator, providing the full context of the conversation
Dynamic conversations without the need for marked flows
Responses based on validated internal documentation and protocols
Recording and traceability of interactions
Understanding complex queries in natural language
Management and immediate resolution of frequent administrative queries independently.
24/7 support with automatic activation in the absence of agents (fallback)
Multilingual support and adaptation to the corporate tone
Structured capture of key information during the conversation
Secure architecture through encryption and scalability
Configuration Dashboard
Analytics Dashboard
Security, Privacy and Ethics
End-to-End Encryption
All conversations and audio files are stored in encrypted form to ensure maximum privacy protection and compliance with current regulations.
Enterprise Grade Regulatory Compliance
Our system is designed under the strict standards of the GDPR (RGPD) and geared towards obtaining the certification of the National Security Scheme (ENS).
Transparency and Ethics in AI
We comply with the legal obligation to proactively inform users that they are interacting with AI. The system may direct users to the privacy policy via a link at the start of the call.
Data Sovereignty and Control
We offer constant and detailed monitoring of costs per conversation, allowing the company to maintain absolute financial control over its infrastructure.
Bekodo Voice Bot
We would be happy to assist you with more information about any of our AI solutions.